Frequently Asked Questions

I am not sure how to supply artwork?

300-600dpi image or a vector file (normally ends in .eps/.pdf/.ai).  We work with cs5.
Staff is able to help if not sure.  Artwork may apply if artwork does not meeting printing specs.

What is the minimum quantity we can order?

Minimum purchase quantity is 12.  Some glassware/ ceramic dependant on carton quantity.

Can we personalize names?

Yes, no problems. This is now very common.

How long will it take to get my order?

We normally allow 10 to 15 working days, but as a small company we are flexible for an urgent order.

Can we bring in our own glassware or coffee mug?

Yes you can, however some glassware from large chain stores are not suitable for printing.  If we break one of your glasses we will not be in a position to replace it.

Can we have a sample?

Of course you can, however there will be costs involved that will be credited if you proceed with your order.  Before production we will send you a visual image, which in most cases is effective.

Why is kiln-fired important?

Many of our competitors simply air dry their printing, which can be cheaper but can simply be scratched off. Kiln-firing is scratch resistant.