Frequently Asked Questions

I am not sure how to supply artwork?

300-600dpi image or a vector file (normally ends in .eps/.pdf/.ai).  We work with Adobe Illustrator, so vector based files are preferred
If your unsure please dont hesitate to get in touch, we are more than happy to help. An Artwork Fee may apply if it does not meeting printing specs.

What is the minimum quantity we can order?

Most glass/ ceramics come in cartons of 12 or 24x, although we can do smaller quanitites depending on our workload.

Can we personalize names?

Yes, no problems. This is now very common.

How long will it take to get my order?

We normally allow 10 to 15 working days, but as a small company we are flexible for an urgent order.

Can we bring in our own glassware or coffee mug?

Yes you can, however some glassware from large chain stores are not suitable for printing.  If we break one of your glasses we will not be in a position to replace it.

Can we have a sample?

Of course you can, however there will be costs involved that will be credited if you proceed with your order.  Before production we will send you a visual image, which in most cases is effective.

Why is kiln-fired important?

Many of our competitors simply air dry their printing, which can be cheaper but can simply be scratched off. Kiln-firing is scratch resistant.